Returns Policy

Returns & Refund Policy

3D Print with Tyler

Thanks so much for supporting 3D Print with Tyler!

We hope you absolutely love your new 3D print! Every order means a lot to our small business, and we want you to shop with confidence.

If something isn't quite right, don't worry. We're always happy to help and will do our best to make things right.

1. Standard Products – 30-Day Returns

All our standard 3D-printed products are supplied in the advertised sizes and colour combinations.

Although our products are manufactured to order, standard products remain eligible for change-of-mind returns.

Changed your mind? No problem!

We offer a 30-day change-of-mind returns policy on standard products.

You have 30 days from receiving your order to notify us that you'd like to return an item.
Once you've notified us, you have a further 14 days to send the item back.
You do not need to provide a reason for returning a standard product.
Customers are responsible for return postage costs for change-of-mind returns.

This extended returns policy is offered in addition to your statutory rights under the Consumer Contracts Regulations 2013.

2. Custom & Personalised Orders

We love bringing your ideas to life!

Our custom-order service allows customers to request individual sizes, colour combinations and design modifications outside our standard advertised product specifications.

Under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, products genuinely manufactured to a customer's individual specifications or clearly personalised are exempt from the normal 14-day change-of-mind cancellation right.

For qualifying custom and personalised orders:

We do not accept change-of-mind cancellations or returns once the order has been accepted.
Custom specifications will be agreed before manufacturing.
Customers should carefully check their requested colours, dimensions and design details before confirming their order.
The cancellation exemption will be clearly communicated before purchase.

Please note that choosing ordinary standard product variations does not automatically make an item exempt from cancellation rights.

Important: All custom-made and personalised products remain protected by the Consumer Rights Act 2015 if they are faulty, damaged or not as described.

3. How to Request a Return

Returning something? We're here to help!

Simply email us at:

printwithtyler3d@outlook.com

Please include:

Your order number.
The product you wish to return.
A brief description of any problem, where applicable.

You don't need to provide a reason for a change-of-mind return, although we always appreciate feedback.

We'll be happy to provide guidance on packing and returning your item.

We recommend contacting us before posting your return, but you do not need our approval to exercise your statutory cancellation rights.

4. Return Postage

Change-of-mind returns

Customers are responsible for the cost of return postage when returning standard products because they have changed their mind.

We recommend using a tracked postal service and keeping proof of postage.

Faulty, damaged or incorrect products

If your product is faulty, damaged or not as described, we will cover reasonable return postage costs where a return is required under your statutory rights.

Please contact us so we can help arrange the most suitable solution.

5. Condition of Returned Products

We understand that you'll want to inspect your new 3D print when it arrives.

You're welcome to examine the product as you reasonably would in a physical shop.

Please take reasonable care of items you intend to return.

If a product has been handled beyond what is necessary to inspect it, we may make a deduction from the refund to reflect any reduction in its value, where permitted by law.

Opening the packaging or reasonably inspecting the product does not automatically invalidate your right to cancel.

6. Refunds

Once you've exercised your right to cancel and returned your item, we'll process any refund due without undue delay.

For statutory change-of-mind cancellations, refunds will be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

For returns made under our additional 30-day goodwill policy, we apply the same refund timeframe.

Your refund will include:

The price paid for the returned products.
The applicable original standard delivery charge where required by law.

If you selected a premium or express delivery service, we are only required to refund the equivalent standard delivery charge.

Where only part of an order is returned, original delivery charges may not be refundable.

Refunds will normally be issued to the original payment method.

We do not charge a restocking fee for statutory cancellations.

7. Faulty, Damaged or Incorrect Products

Oh no! That's definitely not what we want.

Every product is made with care, but if something arrives faulty, damaged or isn't as described, please get in touch.

Email: printwithtyler3d@outlook.com

Please provide your order number and details of the issue.

Photographs of the product and packaging can help us understand what has happened, but they are not a condition of your statutory rights.

Under the Consumer Rights Act 2015, customers may be entitled to:

A refund for qualifying faulty goods rejected within the first 30 days.
A repair or replacement where appropriate.
A price reduction or final right to reject where the legal requirements are met.

Your rights for faulty or misdescribed goods are not limited to our 30-day change-of-mind returns period.

These protections apply to both standard and custom-made products.

8. A Little Note About 3D Printing

All our products are manufactured using 3D printing technology.

Unlike mass-produced injection-moulded products, 3D prints may display natural characteristics of the manufacturing process.

These can include:

Visible layer lines.
Minor surface texture variations.
Small differences in finish.
Slight colour variations between filament batches.
Small support-removal marks where applicable.

These characteristics are normal where they are consistent with the product description, photographs and reasonable expectations of quality.

However, this does not affect your statutory rights. All products must still be of satisfactory quality, fit for purpose and as described under the Consumer Rights Act 2015.

9. Manufacturing & Dispatch Times

Many of our products are manufactured after an order is placed.

Orders are dispatched within 3 days of ordering, unless otherwise stated on the product listing or agreed with the customer.

Manufacturing times and delivery times are separate.

Estimated dispatch and delivery information will be provided during the ordering process.

If we are unable to meet an agreed delivery deadline, we will contact you to discuss the available options in accordance with your statutory rights.

10. Business Contact & Returns Address

3D Print with Tyler

43 Camden Hill Road
Upper Norwood
London
SE19 1NX
United Kingdom

Email: printwithtyler3d@outlook.com

Website: https://3dprintwithtyler.co.uk

This address is used for both business correspondence and product returns.

Please include your order number with any returned items to help us identify and process your return.

We recommend contacting us before sending a return, although this is not a requirement for exercising your statutory cancellation rights.

11. Your Statutory Rights

Nothing in this Returns & Refund Policy excludes, restricts or affects your statutory consumer rights under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Where statutory rights provide greater protection than our voluntary returns policy, those statutory rights will apply.